Help Centre

Orders & Tracking

Tracked delivery on all orders.
Tracking link sent by email once dispatched.
Mixed baskets (UK9 own-brand and Partner Brand items) may arrive separately, each with its own tracking link.

 

Shipping Times

UK9 Own-Brand Products
Dispatched within 24 hours.
Delivered within 2–3 working days via Amazon Logistics.

 

Partner Brand Products
Dispatched within 72 hours.
Delivered within 3–12 working days.
Tracking details provided once dispatched.

 

Returns & Refunds

UK9 Own-Brand Products
Returns accepted within 30 days of delivery.
Items must be unused and in original packaging.
To request a return, contact us with your order number and reason for return.
Refunds are processed after inspection.

 

Partner Brand Products
Returns are handled on a case-by-case basis.
Please contact us to discuss your situation.

Product Questions

Information provided for guidance only and does not constitute medical advice.
If your dog has a health condition or is on medication, consult your vet before use.
Results may vary between individual dogs.

 

 

Contact Us

To help us resolve your query promptly, please include:

Your order number
The email address used to place the order
A brief description of your query

We aim to respond within 1 Hour