Track Your Order

Where is my order?

We want your items to arrive as quickly as possible. Here's how to track your delivery depending on which products you ordered.

UK9 Branded Products

Our own-brand UK9 Petcare products are fulfilled by Amazon, including at weekends. Once your order ships, you'll receive a shipping confirmation email directly from Amazon containing your tracking link and estimated delivery date.

Please check your inbox (and spam folder) for an email from Amazon after placing your order.

All Other Products

Products fulfilled by our partnered warehouse and distribution centre. You'll receive a separate shipping confirmation email with a DHL carrier tracking number once your order is dispatched.

Orders are delivered Monday to Friday by DHL, and we aim to deliver within 48 hours of processing your order. Orders placed Friday to Sunday are processed on Monday. If we are waiting on stock for anything you have ordered, we will let you know.

If you haven't received a shipping confirmation within 3–5 business days of your order, please contact us and we'll look into it for you.

Need Help?

If you have any questions about your order status, our team is happy to help. Visit our Help Centre or get in touch.

PLEASE DO NOT MESSAGE US ON ANY MESSAGING SERVICE AS WE HAVE FOUND THIS TO BE TOO UNRELIABLE, WE WILL ONLY RESPOND TO EMAILS!