Track Your Order

Where is my order?

We want your items to arrive as quickly as possible. Here's how to track your delivery depending on which products you ordered.

Our own-brand UK9 Petcare products —  are fulfilled by Amazon Logistics. Once your order ships, you'll receive a shipping confirmation email directly from Amazon containing your tracking link and estimated delivery date.

Please check your inbox (and spam folder) for an email from Amazon after placing your order.

Products fulfilled by our partnered warehouse and distribution centre. You'll receive a separate shipping confirmation email with a DHL carrier tracking number once your order is dispatched. Please note all orders place Monday to Thursday before 11am will be processed and despatched the same day, after 11am the order will be processed but despatched the following day, Orders over the weekend will be processed and despatched on Monday, should we be awaiting stock, we will inform you of any delays.

If you haven't received a shipping confirmation within 3–5 business days of your order, please contact us and we'll look into it for you.

If you have any questions about your order status, our team is happy to help. Visit our Help Centre or get in touch.

PLEASE DO NOT MESSAGE US ON ANY MESSAGING SERVICE AS WE HAVE FOUND THIS TO BE TOO UNRELIABLE, WE WILL ONLY RESPOND TO EMAILS!