Shipping policy

How we ship
UK9 Petcare products ship in two ways depending on the item. Our own-brand
supplements (Vitality Boost, JointCare+, CalmingCare, Probiotics, Green Lipped
Mussels, BladderCare and our water bottle) are fulfilled and shipped by Amazon,
with Prime delivery available. Everything else is dispatched via DHL courier,
with tracking emailed to you once your order ships. Larger orders may be sent
on a pallet, in which case we will contact you to arrange a delivery slot.

Delivery timeframes
Own-brand products on Amazon Prime typically arrive within 1-2 days. All other
orders are typically dispatched within 1-2 business days and delivered by
courier within 2-4 business days across UK mainland.

Order processing
Orders received before 11am Monday to Thursday will be shipped the same day
with a targeted delivery within 48 hours, often next day. Orders received after
11am will be processed and despatched the following day, again with a targeted
48 hour delivery window. Orders received Friday, Saturday and Sunday will be
processed and dispatched on Monday with a targeted 48 hour delivery.

You will receive a confirmation email with tracking information once your order
has been dispatched.

Delivery charges
Delivery is calculated on the total weight of your order:

• Up to 3kg — £3.75, or FREE on orders over £50
• 3kg to 30kg — £5.75, or FREE on orders over £50
• 30kg to 60kg — £11.50, or FREE on orders over £100
• 60kg to 90kg — £17.25, or FREE on orders over £200
• 90kg to 120kg — £23.00, or FREE on orders over £200
• 120kg to 150kg — £28.75, or FREE on orders over £200

Orders over 150kg
Free delivery is capped at 150kg. Above that weight the excess is charged at
the rate we are charged ourselves, from £10.07, rising in steps to a maximum of
£47.60 however heavy the order is. The exact figure for your order is shown in
your basket before you check out.

Scottish Highlands and Islands
We do deliver to the Scottish Highlands and Islands. Delivery to these
postcodes is £9.99 on orders up to 30kg, and free delivery is not available to
these areas. This reflects what our courier charges us to reach them, which is
substantially more than the mainland rate. The correct charge is applied
automatically once you enter your postcode at checkout.

Areas we cannot currently reach
We are unable to deliver to Northern Ireland, the Channel Islands or the Isle
of Man at present, as our transport partners do not cover these areas.

Where we ship
We currently ship within mainland Great Britain and the Scottish Highlands and
Islands only. We do not ship outside the United Kingdom.

Lost or delayed orders
If your order hasn't arrived within the expected timeframe, please contact us
at info@uk9.co.uk with your order number and we'll investigate promptly.