Shipping policy

How we ship All UK9 Petcare orders are fulfilled and shipped by Amazon, ensuring reliable, trackable delivery to your door.

Delivery timeframes Our products are available on Amazon Prime. Prime members can expect delivery within 1–2 days. Standard delivery timeframes apply for non-Prime orders.

Order processing Orders are processed within 48 hours of being placed. You will receive a confirmation email with tracking information once your order has been dispatched.

Shipping costs Shipping costs are calculated at checkout and will vary depending on your location and chosen delivery option. Prime members may be eligible for free delivery where applicable.

Where we ship We currently ship within the United Kingdom. For international enquiries, please contact us at info@uk9.co.uk.

Lost or delayed orders If your order hasn't arrived within the expected timeframe, please contact us at info@uk9.co.uk and we'll liaise with Amazon to resolve the issue promptly.